At 11:44 AM 4/25/01 -0400, you wrote:
>That's not quite accurate. Once the registration has been paid for, ICANN
>and therefore Tucows, has to consider it a done deal. There is no connection
>between the non-payment of the web space/traffic and the domain name that we
>can reliably fall-back on. This is a known shortcoming of the system we put
>together.
>
>Anybody that been around for a while can attest to this - OpenSRS was a
>hack/abomination when we released it. No one had considered doing what we
>were doing and how we did it. The problem was, that in order for us to pull
>it off, compromises had to be made. This is one of them.
>
>-rwr
Shortcomings/Compromises can be fixed, unless they are locked in granite
for some other reason.
For instance, from a pragmatic point of view, most of our customers don't
know how to spell byte and they think packets are those things that rats
carry around. They look to us to take care of them -- it is called service
and that is what keeps us all in business. After all, why would they
really need any of us, if they could do what we do for a living?
To illustrate the point a bit further, about a year ago the author of the
canned shopping cart, which we use, decide to lock us out of the admin
interface for our customers' carts. The author had noble ideals, but he
lived in another world, far away from the firing line where we live. We
had to figure out a way to circumvent this problem and we did, but we were,
never-the-less, annoyed about the extra time it took us. It was just
inconvenient and, after all, we were their customer -- our customers were
our customers and we had the burden of serving them or losing them. The
unscrupulous provider, on the other hand, always loses in the end -- it
just takes time, but most providers do Not fall into this category - they
are the minority scan artists who hurt us all. So, the approach of our
shopping cart author was like prosecuting mosquitos with 00 buck shot. A
bit zealous, yet Nobel, but Nobel didn't work very well for their customers
(us) and unless we were tech enough to defeat the block, we were exposed to
losing customers. The next release of the software removed the hindrance
to our job -- so go figure why they decided to change course.
Equally, we think Tucows has very high ideals and that, among other things,
is why we chose to be a reseller. However, we think the first order of
business is to serve the direct customer (we the resellers), and to shake
out those who are/maybe unscrupulous - which is good for all
concerned. IOW, let us look out for our customers and y'all (that's a TX
term) look out for us.
So, it wouldn't take a lot of rocket science programming to send the admin
contact an email, whenever the admin contact or the name servers were
changed, would it? Those are the two ingredients to hijacking the domain
-- shouldn't you be doing that already, since the consumer is more
important than your real customer, by all appearances, anyway?
There has to be a certain element of trust in any business deal. From all
appearances, however, Tucows does not trust their resellers and that does
not make for a good relationship, either in the short or long term.
Think about it. I empower my auto mechanic with more . . .
My opinion, FWIW.
Thanks,
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Don Brown - Dallas, Texas USA Internet Concepts, Inc.
[EMAIL PROTECTED] http://www.inetconcepts.net
PGP Key ID: 04C99A55 (972) 788-2364 Fax: (972) 788-5049
Providing Internet Solutions Worldwide - An eDataWeb Affiliate
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