On Fri, Apr 27, 2001 at 01:12:06PM -0700, [EMAIL PROTECTED] wrote:
>
> > Well, I still haven't had a ticket number or a response to my request
> > which I sent almost 20 hours ago.
>
> You should never expect a response from support within the first 24
> hours. If you do get one, something is definitely wrong. ;)
>
> If you have an urgent issue, CC the message to the discuss-list. Many of
> the support people monitor the discuss-list and you will usually get a
> resolution faster here. Howeverm remember not to send confidential
> informaiton to the public list.
Yeah, unfortunately things are potentially confidential.
--
John Payne http://www.sackheads.org/jpayne/ [EMAIL PROTECTED]
http://www.sackheads.org/uce/ Fax: +44 870 0547954
To send me mail, use the address in the From: header
