On June 28, 2001 11:58 am, Scott Goodman wrote:
> Ken Joy wrote:
> >The Issue:
> >
> >CIRA also sends each registrant a reminder email at 60, 30, 7 and 0 days
> >from expiry. I think this is going to complicate things somewhat with our
> >model, since we pretty much count on the fact that Resellers are the only
> >people who message their customers. This keeps things simple, as
> > Registrants know who to contact for service.
> >
> >How do you all feel about the fact that CIRA will be sending these notices
> >out? Maybe my concerns are ill founded?
>
> Grr. CIRA..
> It irritates me and creates confusion and more work explaining things to
> customers. A lot of customers already get confused by the existing CIRA
> policy of sending emails requiring confirmation of the domain name,
> creating temporary passwords, permanent passwords, passwords for use on
> alternating Thursdays, etc. Personally I wish they would adopt the
> model used by the gtld registry and get their finger out of the pie,
> except when necessary for regulatory purposes.
>
>
> Scott
I second that... CIRA should stay away from the end user. Even as a part of
the initial registration. We already bind them to the contract on our
website; why isn't that enough?
-Eric
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