K
> The Issue:
>
> CIRA also sends each registrant a reminder email at 60, 30, 7 and 0 days
> from expiry. I think this is going to complicate things somewhat with our
> model, since we pretty much count on the fact that Resellers are the only
> people who message their customers. This keeps things simple, as
> Registrants
> know who to contact for service.
>
> How do you all feel about the fact that CIRA will be sending these notices
> out? Maybe my concerns are ill founded?
>
> There may be nothing we can do, but if there is, educating myself on how
> this will be received is the first step.
Ken,
While CIRA believes it is doing the right thing -- this will actually
confuse customers further. From the moment that CIRA decided not to deal
with the end-user directly for new-registrations, they should have also
followed through with that concept for renewals.
I have no idea why CIRA must constantly get in the middle of
enduser-and-registrar. They should be there for maintaining the
infrastructure and for disputes. That's it.
After many of our customers pre-registered their existing .CA domains under
CIRA, and after all of our attempts to explain who CIRA is -- our end users
still don't fully understand who CIRA is, and why they make the rules. :)
A wholesaler (CIRA) has no business in dealing with the retail customer
(registrant), when they have certified registrars (OpenSRS) that are
following the guidelines.
I hope this recent election makes a difference before renewal time. This is
one very good reason why we only sell 2 year renewals to our customers --
this avoids all the nonsense in the first year of .CA renewals.
CIRA will eventually get it right. If you look at Network Solutions, it only
took "how long?" before they realized that the vending of domain names is
actually a business arrangement. Customers will only jump through so many
hoops before they give up on you.
