Cameron Powell wrote:
>
> because when the name is already registered, the customer is going to leave
> anyway. Might as well send them to something to buy.
Well, in my experience, in the event that their desired name is taken, the
customer will often find another one that suits their purposes nearly as
well.
> Any customer who absolutely does not want to transfer, but merely to get a
> refund, may go with a different service. We treat customers like adults and
Different service? As in, different company? Perhaps this is something
that OSRS should consider before partnering with SnapNames.
> administrative nightmare and cost of constantly giving refunds in a business
> without anything near 100% efficacy was a business decision we made, and
Well, that's fine. I still would expect a refund if you didn't get my
domain. If I was to use SnapNames to secure a name it is that name that I
want, not some other -- no use in transferring to another name.
> very, very few customers complain. And none complain after we point out to
> them that, unlike the NSI you critique, there are no surprises in our
Well, NSI has surprised me the most when it comes to their *documented*
policies, which, due to a plethora of material, were overlooked.
> practices. We inform customers of their options, and they choose. It is
> unclear what more you would have us do.
Perhaps it is not what more I would have you do, but more what I would ask
OpenSRS to consider.
>From my perspective, the SnapNames product may be useful for us, but there
would have to be some issues resolved:
1. it would have to be offered through the OpenSRS interface. I like
dealing with OpenSRS, as they have shown themselves to be trustworthy,
honourable and they play by the rules.
2. it would have to be a pay-for-service. If I get the domain 'snapped'
then I pay for it. If I don't, I don't pay. This would be very easy to
do through the OpenSRS interface, without you having to manage individual
refunds, as we have funds on deposit with OSRS.
-kb
--
Kris Benson
ABC Communications
+1 (250)612-5270 x14
+1 (888)235-1174 x14
