In this and following notes we will be responding to the questions and
comments raised by the TUCOWS listserv. In the end, please let us know if
we have missed anything someone would like us to address.
Jack Broughton writes:
"There is no doubt in my mind that we would like to offer the Snapnames
service to our customers. Especially if there is no potential downside as
it appears now. By this I mean if the client pays for the service only if
we successfully garner them the name in question then it is a win-win for
all concerned! If we can't, it didn't cost anything to try and they're no
further behind than they were before."
Mr. Broughton is essentially correct: customers are virtually guaranteed
to get a name, if not their first, because we have a transfer policy that
allows them to move their subscription from name to name until they get one.
At our efficacy rate, they rarely have to transfer more than once. Picking
up Mr. Kiriko's comment, really disappointed customers are typically given
refunds, though neither we nor most of our partners want to be in the
high-touch business of giving one-off refunds when most customers really
wouldn't mind going for a second name. At our success rate, it's outside
the realm of probability that we couldn't get a single name in the year of
monitoring. And if we didn't, we'd refund the fee. Anyone doing due
diligence on us is free to try to find legitimate complaints about our
practices on other lists and in chat rooms. I'll respond to any brought to
our attention, but as General Counsel here as well, I know we get very, very
few.
Cheers till the next one.
Cameron Powell
VP of Business Development and General Counsel
SnapNames
115 NW First Avenue
Suite 300
Portland, OR 97209
(503) 219-9990 x229
(503) 274-9749 fax
[EMAIL PROTECTED]
Connecting Registrars and their Customers to the Secondary Market in Domain
Names
Back-Order your Domain with SnapBack(tm)
Enter the domain name you wish to back-order or protect.
Powered by SnapNames(tm)
Cameron Powell
VP of Business Development and General Counsel
SnapNames
115 NW First Avenue
Suite 300
Portland, OR 97209
(503) 219-9990 x229
(503) 274-9749 fax
[EMAIL PROTECTED]
Connecting Registrars and their Customers to the Secondary Market in Domain
Names
-----Original Message-----
From: John Payne [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, August 28, 2001 5:42 PM
To: Mason Cole
Cc: '[EMAIL PROTECTED]'
Subject: Re: ATTN: Resellers -- input requested on domain name
back-ordering
On Tue, Aug 28, 2001 at 09:52:32AM -0700, Mason Cole wrote:
> Dear TUCOWS Reseller:
>
> Several substantive conversations with TUCOWS' Elliot Noss and Tim Denton,
> specifically about the changing nature of registration services demand,
have
> developed into working ideas about what SnapNames can bring to registrars
> and their resellers to increase conversion rates. TUCOWS has asked us to
> forward our thinking and seek your input.
Not the kind of discussion you're after, but I would like to know
a) Why this is not on biz-ops rather than discuss-list
b) How snapback avoids abusing the registry, but can still scale to
the volume you need to remain a viable company.
(and simply spreading the load across various registrars does not
count as avoiding abuse, as it won't scale)
--
John Payne http://sackheads.org/jpayne/ [EMAIL PROTECTED]
http://sackheads.org/uce/ Fax: +44 870 0547954
To send me mail, use the address in the From: header
