Who do you think OUR CUSTOMERS will hold liable? We have had few cases where customer renewed domain at NSI, then transferred to us 10 days later, once tranfer completed, CUSTOMER called us and told us WE have not added the extra year, since they personally renewed at NSI - they are sure NSI gave them the renewal year - and demand of us to make good on our year.
How do I go to dozens of customers and ask them to call NSI, stay on hold for 45 minutes or more, DIG out the NIC-tracking number that has since been discarded and request a refund? Same as NSI holding existing customers hostage preventing transfers, listing no.valid.email@netsol as admin address, NSsquatting on expired domains, this issue can and should be brought to ICANN's attention only to receive response like this: "Let's put up a message board to collect all complaints, lets bring it up in our next meeting, lets shrug it off... and let the Registrars agree among each other on resolution <<loosely translated: do nothing>> Sorry to moan and complain here Guys and Gals, I just had to vent out... Anyone's got a good form letter to send to customers effected with this fiasco? I am fresh out of ideas. cheers Genie Magi Inc ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, November 12, 2001 4:21 PM Subject: Verisign "bugfix" scam > > >We have encountered a situation where names that were > >transferred to Tucows prior to April 19, 2001 have had > >a registration year, originally applied in error, > >revoked by the Registry. The names affected had been > >originally transferred to Tucows in the 45 days > >following the domains expiry date. > > > >The names were erroneously granted an extra year by > >Verisign in the transfer. > > > >On October 10th, 2001, Verisign ran a 'fix' to remove > >the extra domain year from domains in this situation. > > I have been looking into this for a few of the effected domains... > basically Verisign Registry found a way to help their friends down the > hall keep some money (probably a lot of money) that they are not entitled > to. > > Here is how the scam works: > > 1) Domain registrant pays for a one year renewal and one year is added to > the domain. > 2) Registrant then submits a transfer request within 45 days of the > renewal date. > 3) Verisign Registrar (aka Netsol Registrar at the time) approves the > transfer. > 4) One domain year is added via the transfer process paid for by the > registrant to the gaining registrar. > 5) The registry credits a year back to Netsol Registrar (because of the 45 > day rule), however Verisign Registrar DOES NOT refund the renewal fee paid > by the registrant. Here the bug comes into play... the year was not > actually removed. > 6) Allow just over a year to pass (which makes it nearly impossible for > the registrant to charge back on Netsol Registrar), Verisign Registry > removes the year that the registrant paid for but Netsol registrar got a > credit for. > 7) Now the registrant is out $35 that they paid to Verisign/Netsol > Registrar for something that was taken away over one year after they paid > their credit card bill. > > I really can't wait to see what type of scam Verisign plans to pull > next... > > > >
