I just noticed that the registry claims they added 2 years instead of one one during the transfers in question. This may be the case with most of the domains, but at least one that I have looked in to only had one year added during the transfer. When all was said and done, it did have an additional two years, but the second year was not added during the transfer.. it was added as a renewal at netsol prior to the transfer taking place.
Now that I better understand the registry's excuse, I can better explain it to my customers. Hopefully they (my customers) have maintained the proper paperwork so that they can verify if they were ripped off or not.
