Yes, our customers also complain - they have difficulty finding the domain -
human mind is used to see the most important stuff first. If anything, it
would make sense to place the pre-written domain and expiration date FIRST
and not last. I suspect many customers do not bother scrolling down and
just discard the message.
Our renewal rate is not so hot so I would like to do everything possible to
have a clear renewal message out to them,
something like
SUBJECT: {{domain_name}} 60 day renewal notice from {{reseller_name}}
// so they do not throw it away as a spam from dozens of email marketing
companies who already wrote to them//
BODY:
Dear {{billing_first_name}},
Your {{domain_name}} will expire on {{expiration_date}} ......
//our renewal text is almost screen and a half long so some customers have
difficulty finding the domain name all the way under customer service
signiture tag//
cheers
Genie
eyeondomain.com
----- Original Message -----
From: "SpyProductions, Inc." <[EMAIL PROTECTED]>
To: "erol M" <[EMAIL PROTECTED]>; "genie" <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Wednesday, October 31, 2001 6:23 AM
Subject: Re: domain renewal notices customization
> I agree that it would be nice to be able to customize where the domain
name
> and expiration appear. I hate having to open the message and scroll to
the
> bottom to be able to see what domain is about to expire. I know, it's 2
> seconds out of my way, but when checking them in large quantities it can
> take time.
>
> Just a thought.
>
> Mike Frazer
> SpyProductions, Inc.
> http://www.spyproductions.com/
>
>
> ----- Original Message -----
> From: "erol M" <[EMAIL PROTECTED]>
> To: "genie" <[EMAIL PROTECTED]>
> Cc: <[EMAIL PROTECTED]>
> Sent: Wednesday, October 31, 2001 7:13 AM
> Subject: Re: domain renewal notices customization
>
>
> > The SRS system will automagically place the domain name into the
> > email...At the bottom of the message the expiry_date and domain_name
will
> > appear when the message is sent to the domain owner.
> >
> > On Tue, 30 Oct 2001, genie wrote:
> >
> > > we have the following in our setup for customer's renewal reminder:
> > >
> > > Dear Customer:
> > >
> > > Your domain(s) will expire in 60 days.
> > >
> > > {{domain_name}}
> > >
> > >
> > > And customer's email looks exactly like that - e.g. {{domain_name}}
> appears
> > > in their email instead of the actual domain.
> > >
> > > Does anyone know how to write in the actual domain name into the text
of
> our
> > > message?
> > >
> > > cheers
> > > Genie
> > > eyeondomain.com
> > >
> > >
> >
> > -------------------------------------
> > Once, during Prohibition, I was forced
> > to live for days on nothing but food and water.
> > W. C. Fields (1880 - 1946)
> >
> > erol M
> >
>
>
>
