> > I have another question, though: at what point do I report the CC# to visa? > > Or contact the ISP with the IP/timestamp that I have logged? Any suggestions? > > Or do I just walk from it? We've actually been doing this for well over a > > year and never once had a chargeback or fraudulent attempt. I guess that's > > been lucky. > > My suggestion would be to contact Visa now and mention that you had a > suspicious attempt to use CC# x. Give them all the info you have on the > guy and say "I don't need to know anything else, just that you will > contact the rightful cardholder and let them know about this issue."
The CC companies don't care what the merchants have to say... we have tried reporting CC fraud to them (as a merchant). They said the cardholder must report the fraudulent usage of their card (usually after the fact). I remember one time when the thief had the complete name, address and telephone of the actual cardholder. We called the card holder to confirm and discovered it was fraud. We contacted Visa and they stated the card holder must file the report. We then told the cardholder that it might be wise to contact the issuing bank and discuss the problem...
