Actually, quite a few improvements have been made recently. I will be compiling them shortly in a reseller update.
However, in quick answer to your question...the following can be expected. 1) There is no longer any proof of right documentation faxing required. Since Dun & Bradstreet has taken over verification they automatically verify the companies existence through directory checks. They will then call the number of record to verify employment of the auth contact and, where required, verify the authority of the tech contact to request a certificate on behalf of the company. 2) Tucows never has any need to contact end-users. End users are free to contact Entrust for support issues. If you do not want them to contact Entrust, they don't have to. 3) Turnaround times should never exceed 3 days and generally, if they exceed 1 day, you should probably investigate as it likely indicates that there is a hang-up in the proof-of-right process. 4) Entrust will be sending out a generic e-mail to the tech and authorization contact for renewal. This e-mail directs users back to their reseller for renewal. We can arrange that you, as reseller, are interposed on all communications with the end-user. As I said, watch for a full update and explanation of these improvements. I hope that this helps you in your decision. Let me know if you have any further questions. Regards ________________________________ Darryl Green [EMAIL PROTECTED] Tucows Inc. Phone:(416)-538-5461 Toll Free: (800)-371-6992 x1341 Fax: (416)-531-5584 96 Mowat Avenue Toronto Ontario M6K 3M1 > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Toxik - Fabian > Rodriguez > Sent: Tuesday, February 12, 2002 3:54 PM > To: [EMAIL PROTECTED] > Subject: Question about certs, Entrust vs. Thawte vs. Equifax/Geotrust ? > > > Hi, > > A while ago there was discussion on this list about several issues with > certificates issued by Entrust, which we have access to as RSPs. > > I'd like to know what has changed/improved (if anything), specifically in > regards to: > - Procedure to verify identity of an organization > - Communications with end users > - Time to issue a certificate > > We can get certs via OpenSRS but chose Thawte at the time for the fast > turnaround and easy interface. Now our customers get direct emails and > renewal notices from Thawte and we'd like to go to a certs authority that > has true reseller services. > > Can anyone share recent experiences they've had with OpenSRS ? > > I'd also like comments about GeoTrust's acquiring of Equifax > certs division: > http://www.equifaxsecure.com/digitalcertificates/dc_press09252001.html > > Thank you, > > Fabian Rodriguez - Toxik Technologies Inc. > www.Toxik.com - Open PGP ID: 0x5AF2A4D5 >
