AMEN!! ----- Original Message ----- From: "Robert L Mathews" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, March 25, 2002 6:47 PM Subject: Re: DomainRegistryofAmerica???
> One more follow up, then I'll stop, I promise. > > We had yet another customer taken in by this today. We called him up on > the phone after we received a notice that he was planning to transfer to > eNom (because we know that Domain Registry of America uses eNom), and > indeed he had received mail from DROA, thought it was from us, and sent > them the renewal fee. > > We explained in great detail on the telephone that he had been taken in > by a scam, that DROA and eNom have nothing to do with us (Tiger > Technologies, an OpenSRS reseller), and that he should decline the > transfer. Even after all this, less than an hour later we got this > message from him when he looked at the transfer approval message: > > >I am very confused. I want to stay with you guys are you eNom??? > > So there you have it. Even when it's all explained to them, some people > still don't get it -- in their minds, there is this crazy patchwork quilt > of companies that they have to deal with, and who knows what's what. > That's what we're up against. > > If I can offer a little feedback to OpenSRS, OpenSRS isn't helping by > sometimes using the name "Tucows" without "OpenSRS" in messages to > customers. Here's the first paragraph of the "transfer approval" message > he got: > > > A request has been received to transfer the domain XXX > > away from the Registrar Tucows. > > So, from his point of view, he's now dealing with: > > - Tiger Technologies > - OpenSRS > - Tucows > - Domain Registry of America > - eNom > > Five separate company names, and every single one of them has implied in > some way that his domain is registered with them or needs to be renewed > with them! You can see how people get confused. (And heaven forbid we > mention Verisign registry...) > > As a small step to improve this, maybe OpenSRS could make sure that > whenever the word "Tucows" appears in a message to end users, it is > accompanied by "OpenSRS", as in "Tucows/OpenSRS". (Even better would be > to pick one or the other and stick with it...!) > > And while this might not pass legal muster, ideally the reseller's name > would appear, too: > > > A request has been received to transfer the domain XXX > > away from Tiger Technologies (a reseller of domain registrar > > Tucows/OpenSRS). > > After all, the one name the customer should probably know is the > reseller's name, and making it clear that the transfer is severing the > customer's relationship with the reseller would be helpful. Just a > thought. > > -- > Robert L Mathews, Tiger Technologies > > "The trouble with doing something right the first time is that nobody > appreciates how difficult it was." > >
