Yeah, we were - some people make mistakes occasionally. Don't worry, the next address will be virtually impossible to actually type without a dvorak keyboard so you'll have to cut and paste it from the reseller's interface or enter it into your address book so it'll be harder to ruin ;)
We've made it a policy, also, to explicitly not answer end user questions when sent to that particular address, but frankly, sometimes it's hard to tell :) Remember, if it leaks too much, the only people that really get harmed are resellers. I appreciate you "chuck-ifying" the address below in your reply (which everyone should to in order to prevent further mistakes) Ross - no comments from you! ;) Charles Daminato OpenSRS Product Manager Tucows Inc. - [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of DNS Administrator > Sent: April 15, 2002 3:50 PM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED] > Subject: RE: [EMAIL PROTECTED] > > > > > You should direct your questions (if you're a reseller of course) to > > > **********@opensrs.org. > > Is it just me, or were we specifically told to NOT publically > advertise the > special reseller email address for support? > > > ---copy follows---- > OpenSRS Live Reseller Update 08/17/01 > > 2. New email address for OpenSRS Support > ------------ > OpenSRS Technical Support has a new email address! > > In an effort to ensure that our resellers get the best > technical support possible, we are introducing a new, > reseller only, technical support address and deprecating > the older, all too well known, [EMAIL PROTECTED] > > All resellers should now email: > > *************@opensrs.org > > The old address ([EMAIL PROTECTED]) will be answered > for a time, but email sent to the new address will > receive priority. > > Please keep the new email address confidential; we do > not want to dilute this important communication channel. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Robert Rivers > Sent: Monday, April 15, 2002 8:54 AM > To: [EMAIL PROTECTED] > Subject: Re: [EMAIL PROTECTED] > > > Now, for a slightly more articulate answer ;) > > Actually, [EMAIL PROTECTED] has not been closed. Some of the answers > that we sent to [EMAIL PROTECTED] bounced. > > Ken Joy wrote: > > > > Doh! > > > > Ken > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED]]On Behalf Of Doug Friend > > > Sent: Saturday, April 13, 2002 2:20 PM > > > To: jyclee > > > Cc: [EMAIL PROTECTED] > > > Subject: Re: [EMAIL PROTECTED] > > > > > > > > > Hi, > > > > > > OpenSRS closed support for that address due to too many endusers > > > writing to it. > > > You should direct your questions (if you're a reseller of course) to > > > **********@opensrs.org. > > > > > > Quoting jyclee <[EMAIL PROTECTED]>: > > > > > > > I've notice that sending support questions to this email seems to > vanish > > > > or > > > > I never get a response whether it was received. read etc. > Anyone else > > > > having the same problem? For example I emailed support about their > > > > broken > > > > and expired links in the support_faq and it was never fixed. They > > > > simply > > > > told me it was redirected, completely ignoring the fact i > emailed them > > > > that > > > > their links for the files are gone or does not exist. > > > > > > > > > > -- > > Robert Rivers > OpenSRS Technical Operations > http://www.opensrs.org/Support_FAQ.shtml >
