At 11/1/02 8:25 PM, Dave Warren wrote: >Why not? Does the registry refund you, and if not, isn't that fraud?
I don't know if you can call it fraud, but yes, OpenSRS gets the money back and keeps it, while resellers are stuck giving the customer a refund or getting a chargeback. It's just plain wrong, as has been mentioned several times before on the list. The OpenSRS argument is that customers should know they can write to the reseller and make a request (which we can pass on to OpenSRS) to remove the lock, so there's no reason for anyone to renew it in this state. Unfortunately, customers have no idea they can do this. Instead of writing to us, they renew it just to make the hassle go away, then they transfer it -- only to find they got nothing in exchange for the money they paid us. We'd all rather that customers didn't do this, I'm sure. But that shouldn't mean that OpenSRS gets to keep the reseller's money when customers do it anyway. ------------------------------------ Robert L Mathews, Tiger Technologies
