Re: Missing RCOM year

[Dave Warren]

Robert L Mathews wrote:

>Why not?  Does the registry refund you, and if not, isn't that fraud?

I don't know if you can call it fraud

Personally, I call it fraud anytime I pay for a service and don't receive the service or a refund. That's just me though -- Nothing against OpenSRS on this one, but I have some moral issues with this situation.

OpenSRS gets the money back and keeps it, while resellers are stuck giving the customer a refund or getting a chargeback. It's just plain wrong, as has been mentioned several times before on the list.

Exactly. Not on that, but we're not just talking the reseller's profit, we're talking cost+profit, which means that it costs the reseller real money, not just potential future profits.

The OpenSRS argument is that customers should know they can write to the reseller and make a request (which we can pass on to OpenSRS) to remove the lock, so there's no reason for anyone to renew it in this state.

Agreed. How about when a domain is renewed, then transferred away for some other reason? Ultimately, the end user or reseller still takes the hit.

Unfortunately, customers have no idea they can do this. Instead of writing to us, they renew it just to make the hassle go away, then they transfer it -- only to find they got nothing in exchange for the money they paid us.

You cannot expect users to be smart. They aren't, and if they are transferring away, I don't expect them to notify me beforehand. It would be nice, but there are too many companies that try to backstab clients when they leave.

We'd all rather that customers didn't do this, I'm sure. But that
shouldn't mean that OpenSRS gets to keep the reseller's money when
customers do it anyway.

Agreed, and ultimately, my question is this: Why should OpenSRS profit from it?

--
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`Get thee back into the tempest and the Night's Plutonian shore!
Leave no black plume as a token of that lie thy soul hath spoken!
Leave my loneliness unbroken! - quit the bust above my door!
Take thy beak from out my heart, and take tha form from off my door!
Quoth the raven, `Nevermore.'