I agree that the invisible supplier is the best approach, keeping Geotrust a step away from the end user is best. To that end,
In the March timeframe, we will be bringing out the ability for you to customize the confirmation messages, and renewal messages from Geotrust, removing them from the equation. The delivery and approval emails are more complicated, but I'll revisit them to see if there is a more invisible alternative. I think that Tucows and its resellers are proving the economies of scale when it comes to customer management to Geotrust in pretty short order. Thanks for the feedback.. Happy Holidays. Kim Phelan Product Manager Tucows, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Ken Kaprielian Sent: Friday, December 20, 2002 3:40 PM To: [EMAIL PROTECTED] Subject: Re: Text in GeoTrust email message My 20 cents are this. Geotrust has incorporated the same bad habits that Verisign used to become & appear abhorrent to many people. It's odd that "Trust" from an end user standpoint starts with going to the people you know (the reseller or developer) for services. Geotrust in following Verisign's footsteps has apparently forgotten the value of certain important relationships. Geotrust, the reseller is your customer, not the end user. You are better off having 50 reseller customers offering service (and act as go-between) each with 5-10 end user certs than a large number of end user customers who are going to hit you with every dumb problem imaginable. Go ask your bookkeepers what they think of managing 10,000 $50/year relationships as opposed to 1,000 $500/year relationships. The only business plan that makes any sense is to encourage and strengthen your ties to the resellers who go out and peddle to the public. Then everything is better for you, the reseller filters 99% of the B.S. questions and supplies your small, manageable tech support with real querries they can help with. It is important that you understand the "value added intelligence" of your reseller customer base. With them on your side they will shield you from so much hassle. And why risk pissing off your resellers and the end user customer to boot by making unsolicited introductions to no good end. When I buy a ream of paper does the person who cut down the tree try to contact me? And why would I want to talk to them? I trust Staples to provide me with a quality ream of papaer and it is between Staples and their supply to arrange how they make this happen. I understand a reseller could go out of business and then it would make sense for a "by the way..." message but every effort should be made to deal with and support your reseller first. Happy Holidays to all. Sincerely, Ken Kaprielian At 02:26 AM 12/20/02 -0500, you wrote: >Exactly. We have been dealing with GeoTrust directly, but we are about to >stop that and not even consider going back to OpenSRS selling certificates >as it seems the same dilemma stands. They apparently want to use us as >"Affiliates" and then make more money on the following years. Not going to >happen. I think we are going to stop selling certificates period.(Hate to as >hostig and domains follow hand in hand but...) I have had many calls in the >last 3 weeks about this. Asking "Why are we receiving this? Didn't we buy >these certificates from you? Why does Geotrust contact me about the >expiration and not 4CheapDomains.Net?" > >What's the scoop OpenSRS? ;o0 > > >-- >Mike Allen, 4CheapDomains.Net >[EMAIL PROTECTED] >http://www.4CheapDomains.Net >Need Advertising? Try DeerSearch.Com http://www.DeerSearch.com > > >----- Original Message ----- >From: "Michael J. Masin" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Thursday, December 19, 2002 4:03 PM >Subject: Text in GeoTrust email message >
