Re: Disappearing Renewals

[Phillip Beazley]

At 08:53 PM 1/17/2003, ezgoing wrote:

I can understand the problem Phillip is having with his client, but it comes
down to the fact that Phillip's client was negligent in not renewing the
domain prior to expiration if he wanted to keep the domain name.

Well, it'd be nice if that were the case, but unfortunately it's not.

OpenSRS does an excellent job in sending out notices prior to the expiration
date and a final notice.  Both the client and the reseller receives these
notices.  At least I know we receive a daily notice about domains expiring
etc.  OpenSRS has always done an excellent job of notifying reseller and
client prior to renewals.

Yep, no arguments there.  Of course, this has nothing to do with my situation.

As to the 45 day period, at one time Bulkregister was deleting domain names
one day after expiration, enom was deleting them five days after expiration.
I believe both of these registrars now use a longer hold period but the 40
or 45 day policy of OpenSRS is more than fair, in fact I would say it was
generous.

Agreed, again.

If a client does not notice within 40 days that their domain is not working
then the domain was not that important to the client.

Again, not what happened.  Thanks for playing, though.

The only problem that I can see is I always thought OpenSRS kept the domain
for 45 days, not 40.  So this should be clarified for all resellers.  Even
those who do not follow the discussion list. :)  But that does not excuse
the client for not renewing the domain name in a timely manner.

Of course it wouldn't, if that's what had happened.

I am aware that Phillip initially stated he thought the domain had been
renewed.  But while understanding the frustration and headaches this has
caused Phillip, I still believe that OpenSRS is without fault in this issue.

And that's the beauty of life on this planet. Everyone's got an opinion and I respect that. Heck, I still like ya'. :)

[snipped the rest - rehash of more stuff that doesn't pertain to this situation]

;)


--
Phillip Beazley
Onvix -- Website Hosting, Development & E-commerce
Visit http://www.onvix.com/ or call 727-578-9600.