I can understand the problem Phillip is having with his client, but it comes down to the fact that Phillip's client was negligent in not renewing the domain prior to expiration if he wanted to keep the domain name.
OpenSRS does an excellent job in sending out notices prior to the expiration date and a final notice. Both the client and the reseller receives these notices. At least I know we receive a daily notice about domains expiring etc. OpenSRS has always done an excellent job of notifying reseller and client prior to renewals. As to the 45 day period, at one time Bulkregister was deleting domain names one day after expiration, enom was deleting them five days after expiration. I believe both of these registrars now use a longer hold period but the 40 or 45 day policy of OpenSRS is more than fair, in fact I would say it was generous. If a client does not notice within 40 days that their domain is not working then the domain was not that important to the client. The only problem that I can see is I always thought OpenSRS kept the domain for 45 days, not 40. So this should be clarified for all resellers. Even those who do not follow the discussion list. :) But that does not excuse the client for not renewing the domain name in a timely manner. I am aware that Phillip initially stated he thought the domain had been renewed. But while understanding the frustration and headaches this has caused Phillip, I still believe that OpenSRS is without fault in this issue. We too have had this problem with a few clients. But the bottom line it is the client's responsibility to keep their domain name records up to date, especially the admin email address, and failure to renew prior to expiration is also the client responsibility. Hopefully Phillip's web site spells this responsibility out to potential clients, in the registration agreement and somewhere on the order page. Here is what we state on our order page, right under the link that leads to the order page: "PLEASE use a REAL email address when you register a domain name. PLEASE keep the email address on your domain name records current and update it if you change your ISP. It is your responsibility to keep your records up to date and it is your responsibility to renew the domain name prior to expiration. If you do not keep these records up to date you run the risk of not receiving renewal notices and losing your domain name when it expires. If it expires and someone else registers it you will not get it back. So PLEASE keep your admin email address current and respond to renewal notices in a timely manner." We have this in bold letters so it is hard to miss prior to registering a domain so they can not claim they were not informed about the consequences of not keeping their records current. ----- Original Message ----- From: "Charles Daminato" <[EMAIL PROTECTED]> To: "Phillip Beazley" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Friday, January 17, 2003 12:20 PM Subject: RE: Disappearing Renewals > The registry states that a registrar has no more than 45 days to delete a > domain, after expiry, to state they no longer wish to have the registration. > Otherwise, the registrar is charged for this domain year (whether they want > it or not). > > Given that imposed timeframe, we decided to delete at day -40. Rather, as > stated below, we start trying to delete at day -40. We built in a buffer in > case we cannot perform the deletion command (for whatever reason). This > allows us to work within the 45 day limit that is imposed by the registry, > but not flirt with the absolute timeline - just in case. > > It is up to each registrar to decide how they will work within the business > rules provided by the registry. We decided at the beginning (and have been > doing this since renewals/expirations started) to delete the domain at > day -40 > > -- > Charles Daminato Life is not holding a good hand; > OpenSRS Product Manager Life is playing a poor hand well. > Tucows Inc. - [EMAIL PROTECTED] - Danish proverb > > > -----Original Message----- > > From: Phillip Beazley [mailto:[EMAIL PROTECTED]] > > Sent: January 17, 2003 1:14 PM > > To: Charles Daminato > > Cc: [EMAIL PROTECTED] > > Subject: RE: Disappearing Renewals > > > > > > At 12:52 PM 1/17/2003, Charles Daminato wrote: > > > > >Eh, no one's fault truly. The registry says "You have 45 days after a > > >domain expires to say you don't want it anymore" > > > > Right. 45 days. This was re-registered by a third party on day 42 or 43. > > > > >We try to do that on day -40 ... since we only run that batch > > daily, if the > > >registry is down on one day, we have to retry the next day. We > > built in a > > >few days of buffer in case it takes us a couple to actually delete the > > >domain. We didn't want to have to pay for a renewal on a domain that we > > >wanted to delete, just because there was connectivity issues. > > > > > >The policy a registrar employes is up to them, within the framework and > > >limitations imposed by the registry :) > > > > Okay, just to be clear, who is the 45 days from, you or the registry? > > > > Anyway, in this case it was broken and we should be able to do something > > about that. > > > > > > -- > > Phillip Beazley > > Onvix -- Website Hosting, Development & E-commerce > > Visit http://www.onvix.com/ or call 727-578-9600. > > >
