I agree with everything you say. Unfortunately, the client always blames everybody but themselves for the problem and some resellers do the same thing, as shown on this list in past discussions.
So based on past experience they will become very upset when they find out how much it is going to cost them to correct their mistake of not renewing on time or even during the hold period and expect you, the reseller, to recover the domain for them at the normal renewal cost. So I would much prefer to tell them that this is what Verisign charges than explain to them that part of the charge is to cover my time spend helping them recover the domain name. :) I will just wait and see how much is involved with the first one that I have. I will then decide whether to charge a fee for my time or just charge it to goodwill. Hoping they appreciate the fact that I did not add to the charge and don't blame me for the entire problem. :) ----- Original Message ----- From: "Peter Ejtel" <[EMAIL PROTECTED]> To: "ezgoing" <[EMAIL PROTECTED]>; "opensrs discuss" <[EMAIL PROTECTED]> Sent: Monday, March 03, 2003 10:46 PM Subject: Re: [Re: [redemption period]] > Unfortunately the cat got let out of the bag on this list much sooner, by a > reseller request I may add: > http://www.opensrs.org/archives/discuss-list/0302/0461.html > > I would like to point out that we work very hard to protect the wholesale > pricing we provide you from your registrants as best we can. From requiring > a valid reseller username when quoting the price over the telephone, to > verifying technical contact email addresses when responding via email, we > constantly tell registrants to go back to you, the registration service > provider, and we respect the dollar amount you incorporate into the retail > price for the work and administration you must do on your part to help us > process these orders. After all, your time is money. > > The real issue that I see is that the price difference compared to a normal > renewal, even during expiry, is somewhat shocking, which reflects the last > ditch opportunity this service really is for a registrant that is desperate > due to situations within or beyond their control. I have even seen a > reseller modify an OpenSRS Support reply to them explaining how the process > works with overexagerated pricing, and supplied this to the registrant as > proof in order to justify a higher price, which in my opinion was more than > fair without the necessity for hiding their need to make a profit. > > In my experience having had my own business, I was never ashamed of a price > that I set for a product or service that I felt was fair based on the > demand. Whether I agree or disagree on Verisign's price to the registrars, I > do feel that for a registrant that is desperate to re-acquire a domain they > made a mistake not renewing, even after 40 days of grace period which stops > the domain from resolving, this price point or even higher is more than > justifiable in my opinion. > > Whether you believe pricing of this nature is justifiable or not, you should > always ensure your registrants are properly informed of the expiry of their > domains as many ways as your infrastructure can permit, and for those > registrants that slip through this bombardment of messaging and personal > responsibility, there was something my mother used to say to me many years > ago, and my spouse says more often than I like to hear, "You made your bed > now you have to lie in it!" ;) > > Peter Ejtel > Sales Manager > Tucows Inc. > [EMAIL PROTECTED] > > ----- Original Message ----- > From: "ezgoing" <[EMAIL PROTECTED]> > To: "R. Peter Ejtel" <[EMAIL PROTECTED]>; "opensrs discuss" > <[EMAIL PROTECTED]> > Sent: Monday, March 03, 2003 10:31 PM > Subject: Re: [Re: [redemption period]] > > > > It would have been nice if you had not made the amount charged public. > > Then we could have all added our charges and blamed everything on > Verisign. > > :) > > > > ----- Original Message ----- > > From: "R. Peter Ejtel" <[EMAIL PROTECTED]> > > To: "Swerve" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "opensrs > discuss" > > <[EMAIL PROTECTED]> > > Sent: Monday, March 03, 2003 1:58 PM > > Subject: RE: [Re: [redemption period]] > > > > > > > The process itself is completed through a web interface provided by > > Verisign > > > to the Registrar, they have NOT provided us a real time API in which > case > > we > > > could automate the process. The problem is the multiple data entries > > needed, > > > the submission of redemption reports, and the registrant confirmation > > > process that takes all the effort and time. Compounding this issue is > the > > > large number of these domains that also need an admin email change, > which > > > combined with everything else makes the process very clumsy and time > > > consuming. > > > > > > We have priced this service to cover our administrational costs without > > > accounting for any margin which I believe most resellers appreciate, > > > especially considering some of the quotes I have heard of what other > > > registrars are charging. > > > > > > If you expect us to rake in huge profits processing these orders at $40 > on > > > top of the Verisign $85, you are unfortunately mistaken. Revenue > > generation > > > is part of my job and I would have loved to have had it just a little > bit > > > higher ;) > > > > > > Let me know if you have any further questions. > > > > > > Thanks, > > > > > > Peter Ejtel > > > Sales Manager > > > Tucows Inc. > > > [EMAIL PROTECTED] > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Swerve > > > Sent: Monday, March 03, 2003 2:25 PM > > > To: [EMAIL PROTECTED]; opensrs discuss > > > Subject: Re: [Re: [redemption period]] > > > > > > > > > Opensrs has stated that there is alot of paperwork required by Verisign. > > > Thus their (Opensrs's) fee. > > > > > > Swerve > > > > > > > From: [EMAIL PROTECTED] > > > > Date: Mon, 03 Mar 2003 15:58:03 -0300 > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [Re: [redemption period]] > > > > > > > > [EMAIL PROTECTED] wrote: > > > > > > > >>> What is "all the paperwork" that everyone is talking about? > > > >>> Couldn't the "redemption" system be designed more > > > efficiently/intelligently? > > > >>> > > > >> > > > >> "efficient/intelligent" do not exist in the "Verisign/ICANN" > > vocabulary. > > > > > > > > > > > > > > > > OpenSrS is charging a heafty $45 on top of Verisign fee. > > > > Both are playing the same game for the money. > > > > There is no real work to justify those fees. > > > > Everything could be like usual renewals, > > > > just a little bit more expensive. Maybe double. > > > > But never more than ten times more expensive. > > > > > > > > Benjamin > > > > > > > > > > > > > > > > > >
