Good points. We have had very few chargebacks on domain names during the last year.
Prior to that it was a problem as people would speculate on domain names, receive the credit card bill and then try to deny they made the purchases. Which is why we started calling on orders over $50 and taping the telephone call to verify the order. But I agree with you that it might be a problem with this. Some may agree to pay, planning from the start to charge it back out of anger at the price. So I think I will require a faxed signed order on any of these I process. But I still do not know what price I will charge. But as you point out, I need to at least cover the merchant fees if not my time. ----- Original Message ----- From: "Gordon Hudson" <[EMAIL PROTECTED]> To: "opensrs discuss" <[EMAIL PROTECTED]> Sent: Tuesday, March 04, 2003 6:34 AM Subject: Re: [Re: [redemption period]] > > ----- Original Message ----- > From: "ezgoing" <[EMAIL PROTECTED]> > To: "Peter Ejtel" <[EMAIL PROTECTED]>; "opensrs discuss" > <[EMAIL PROTECTED]> > Sent: Tuesday, March 04, 2003 5:11 AM > Subject: Re: [Re: [redemption period]] > > > > I agree with everything you say. > > > > Unfortunately, the client always blames everybody but themselves for the > > problem and some resellers do the same thing, as shown on this list in > past > > discussions. > > > > So based on past experience they will become very upset when they find out > > how much it is going to cost them to correct their mistake of not renewing > > on time or even during the hold period and expect you, the reseller, to > > recover the domain for them at the normal renewal cost. > > > > So I would much prefer to tell them that this is what Verisign charges > than > > explain to them that part of the charge is to cover my time spend helping > > them recover the domain name. :) > > We are charging $200. > The reason is that we have to cover the credit card commission > and we have to budget for a relativley high number of predicted chargebacks > from people unwilling to pay the fee. > > Sorry for the doom and gloom but I like to be realistic when I set prices > and > ensure they at least recover all possible costs associated with the service > provided. > > Regards > > Gordon Hudson > Hostroute.com Ltd > www.hostroute.net > > > > > ------------------------------------------------ >
