I have never heard this argument come up anywhere before. That customers argument follows no real logic, except that of open prejudice towards another's nationality. I really fail to see how Tucows being a Canadian company really matters to any normal human being.
Just as long as Tucows is reliable and can be trusted, that is what really matters to me.
I have been doing business with Tucows for a bit over 3 years now, and if I had to honestly compare Tucows against any other company, I know that Tucows will still be #1 on my list in terms of long term trust and reliability. I really do not trust any other company except Tucows to handle the backend for my accounts. I'm very picky, mostly because I care about where I put my customers, since my business is based on long-term vs short.
By the way, Tucows should work on making their transfer system smarter and more efficient. Like:
1. detecting the registrar where the transfer is coming from and giving custom tailored instructions for that registrar.
2. reminding the customer that he still has other emails to approve if they are transfering from a registrar that requires them.
-- Jonathan Lee Tech Manager 1-415-682-3859 http://123cheapdomains.com
Robert L Mathews wrote:
Today we had a customer call to inform us that he intends to transfer his Web hosting and domain registration elsewhere. The reason? Because we're doing business with Canadians.
He did some research into his domain name and ferreted out the secret we all so desperately try to keep hidden: Tucows has a Canadian address, and is in fact staffed by known Canadians.
He's from the Southern US, and informed us that he would only do business with American companies. "Canadians don't like us", he stated. He further noted that if you give Canadians money, "you're just feeding the wolves."
It's not clear whether he felt that the Canadian people were metaphorical wolves when it comes to finance, or if he literally thought the money was used to feed a pack of wolves, which Tucows presumably keeps for protection against grizzlies, etc., while crossing the howling wild tundra around Toronto.
