Since there has been an interest in this... I'll update:
I got an email from Tobias Ratschiller mentioning about some earlier network
problems which didn't apply but could have some relation. He mentioned about
[EMAIL PROTECTED] which is an address I didn't have on file...
maybe I should have had... but it was the first time a heard of it and I've
never seen it published on our backend.
I sent them an email and got a reply about an hour later...
Hello,
This has been escalated to network operations.
This should be correctly shortly.
Regards
Another hour or so later the problem was sorted...
Someone asked about why I didn't use the telephone, maybe I should have
tried to look for one but the thing here was:
http://www.opensrs.org/.emerg/ DOWN
http://status.tucows.com/ DOWN
so I was a bit lost at the time.
In any event... everything was dealt with in a few hours, but I can suggest
Tucows to include WITHIN resellers backend at least a clear emergency
procedure 24 hours a day (remember some (probably lots now) are in Europe)
and all possible contact details... emails and telephone.
Thanks.
Regards
Jose Luis
-----Mensaje original-----
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
En nombre de Philippe Landau
Enviado el: miircoles, 16 de marzo de 2005 0:17
Para: discuss-list@opensrs.net
Asunto: Re: DNS management down? - Is support there?
Importancia: Baja
Jose Luis Moya wrote:
> I've been with Tucows (OpenSRS) for over 6 or 7 years now.... lucky enough
I
> hardly need support from them... but as usual when you do... you do
> urgently.
>
> I need an urgent change to MX records for a mail server change of a
client.
> My situation now is:
>
> - DNS management gives me errors on ALL zones I have... so I have to think
> is a system error
> - I don't see any email regarding support windows... etc. I could be wrong
> but I guess is not that.
> - I go to see "System Status" on my reseller panel... and it doesn't
work...
> - I go to "after hours" emergency support
(http://www.opensrs.org/.emerg/.)
> and it doesn't work either...
>
>
> Can someone let me know what is going on?
> Is this what you get normally when in need of help?
> Am I right when I miss the good old days of OpenSRS?
did you get a reply, Jose ?
kind regards philippe
