I am appalled at the level of hostility and contempt being expressed by a few people regarding the support of ordinary users -- our customers.
Why are we expending so much time and energy to produce the best office software, if we're not going to do our best to support our customers at their own level of knowledge and experience? I know it's early days for having a full support system in place, but we should recognise and respect the need for a full support system and work towards it... not say "I have no respect for..." people whose wants, needs, and level of understanding are different from ours. We must all do everything we can, within reason, to make the support process as easy and friendly as possible, given the limitations of our resources. Even when it's obvious to us that the user's problem is their own inability to follow instructions, we must do our best to not insult them. You might think someone isn't worth spending time on, but you never know who might have influence on a large group of potential users that we do want. Some obnoxious, clueless person (or his/her spouse, friends, adult children, or business colleagues) just might be in a position to make decisions about the software choices of a school, a business, or a government; do you want to blow them all away because of what a few volunteers here do? If you don't want to expend the time and energy to support people at their own level, that's okay. Just don't get directly involved with users; do something else. </rant> --Jean -- E-mail to [email protected] for instructions on how to unsubscribe List archives are available at http://www.documentfoundation.org/lists/discuss/ All messages you send to this list will be publicly archived and cannot be deleted
