I would tend to agree with this. I have pretty much stayed out of this one cause I am not sure that anything that is said would change their minds I constantly answered question about use that was just emailed to me abot OOo because someone found my email on the contact page and they. Could not find a way to get useful information
One thing I do not understand is for a week now everyone has said the mailing list need moved opn the site why can't this be done it should not take but a few minutes to do and really needs done Sent on the Sprint® Now Network from my BlackBerry® -----Original Message----- From: Jean Hollis Weber <[email protected]> Date: Thu, 21 Oct 2010 10:40:31 To: <[email protected]> Reply-To: [email protected] Subject: [tdf-discuss] Supporting customers (ordinary users) I am appalled at the level of hostility and contempt being expressed by a few people regarding the support of ordinary users -- our customers. Why are we expending so much time and energy to produce the best office software, if we're not going to do our best to support our customers at their own level of knowledge and experience? I know it's early days for having a full support system in place, but we should recognise and respect the need for a full support system and work towards it... not say "I have no respect for..." people whose wants, needs, and level of understanding are different from ours. We must all do everything we can, within reason, to make the support process as easy and friendly as possible, given the limitations of our resources. Even when it's obvious to us that the user's problem is their own inability to follow instructions, we must do our best to not insult them. You might think someone isn't worth spending time on, but you never know who might have influence on a large group of potential users that we do want. Some obnoxious, clueless person (or his/her spouse, friends, adult children, or business colleagues) just might be in a position to make decisions about the software choices of a school, a business, or a government; do you want to blow them all away because of what a few volunteers here do? If you don't want to expend the time and energy to support people at their own level, that's okay. Just don't get directly involved with users; do something else. </rant> --Jean -- E-mail to [email protected] for instructions on how to unsubscribe List archives are available at http://www.documentfoundation.org/lists/discuss/ All messages you send to this list will be publicly archived and cannot be deleted f��� ��.�ϡzZ]�˦z{_���jب���~����k��b�{(�0������r��x����܆+ޱ��j��y�a��� 0v�.���~��u�b�z+��b��?v+ ��?Yfz���2�� ��h���+-�)em�nnX��&�r�y֧uƧ��[yץzם
