+1 Miguel Ángel On 21/10/10 2:40, Jean Hollis Weber wrote: > I am appalled at the level of hostility and contempt being expressed by > a few people regarding the support of ordinary users -- our customers. > > Why are we expending so much time and energy to produce the best office > software, if we're not going to do our best to support our customers at > their own level of knowledge and experience? I know it's early days for > having a full support system in place, but we should recognise and > respect the need for a full support system and work towards it... not > say "I have no respect for..." people whose wants, needs, and level of > understanding are different from ours. > > We must all do everything we can, within reason, to make the support > process as easy and friendly as possible, given the limitations of our > resources. Even when it's obvious to us that the user's problem is their > own inability to follow instructions, we must do our best to not insult > them. You might think someone isn't worth spending time on, but you > never know who might have influence on a large group of potential users > that we do want. Some obnoxious, clueless person (or his/her spouse, > friends, adult children, or business colleagues) just might be in a > position to make decisions about the software choices of a school, a > business, or a government; do you want to blow them all away because of > what a few volunteers here do? > > If you don't want to expend the time and energy to support people at > their own level, that's okay. Just don't get directly involved with > users; do something else. > </rant> > > --Jean > >
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