----- Original Message ---- > From: Charles Marcus <[email protected]> > To: [email protected] > Sent: Thu, November 11, 2010 10:29:53 AM > Subject: Re: [tdf-discuss] FreeDesktop Bugzilla > > On 2010-11-11 9:47 AM, Rainer Bielefeld wrote: > > the current bug tracking system is sufficien for expert communication, > > but if masses of users will file their problems, we will loose overview, > > soon. There are too less sort criterias for subcomponents, OS-Versions, > > LibO version and and and, afaik we don't have an useful permissions > > management ... . I'm afraid we will run into problems. Is there any > > discussion concerning solutions for these problems? > > 'Masses of users' will not know how to properly report bugs. > > As I have advocated in the past (on this and the OOo list), I would > suggest a two-tiered system - a simple bug reporting page for end users, > where they can report bugs, document format/compatibility problems and > feature requests. This page should simply require a validly formatted > email address, and should not require the user to create an account or > 'log in' to anything.
Mozilla resolved the issue for Firefox/Thunderbird by having a multi-tier system: 1. If you are reporting a feature request, then yes you need an account to their bugzilla to enter it. 2. If you are reporting crashes, then Firefox/Thunderbird bring up a special crash dialog for the user to enter what they were doing and any other comments when the crash occurred; it then takes care of submitting things per process. This seems to cover most use cases. The majority of users will not care about feature requests - just making it so it doesn't crash. Those that do care about feature requests should probably be required to login to bugzilla; in the alternative, I'd suggest that they first be forced to communicate with the developers who can then enter a bugzilla request and CC them. As I mentioned, this seems to work pretty well for Mozilla and their various projects. Gentoo does the same; though they also follow the alternative. And yes, I've submitted bugs to both projects and have gone through getting accounts - it's really not that much of a hassle to do. If you really wanted to make that less of a hassle, then integrate OpenID or something similar for the bugzilla login - since Yahoo, Gmail, Facebook, and numerous others support OpenID, compatible, and similar methods - so users would be able to use their e-mail to login and not have to worry about passwords; at the same time it keeps the system clutter free from bug spamming since not just anyone could enter a bug, those that do can be tracked, and spam-bots could be denied. $0.02 Ben -- Unsubscribe instructions: Email to [email protected] Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
