Hi Ben, all! Just to add my 0.02 Euro Cent ... You mail fits very well to what I would like to comment, therefore I picked "you".
Am Donnerstag, den 11.11.2010, 07:55 -0800 schrieb BRM: > ----- Original Message ---- > > > From: Charles Marcus <[email protected]> > > To: [email protected] > > Sent: Thu, November 11, 2010 10:29:53 AM > > Subject: Re: [tdf-discuss] FreeDesktop Bugzilla > > > > On 2010-11-11 9:47 AM, Rainer Bielefeld wrote: [comments about current bug tracker experience] > > > > 'Masses of users' will not know how to properly report bugs. On a Computer-Human Interaction conference in April this year, there has been a very good talk discussing "how (plain) users report bugs". The team analyzed the data of the Firefox bug tracker. The interpretation leads to the following: "Many people reports bugs for one time, only. They are usually less capable of providing more information to developers - or better: the developers have to take care to get these information. On the other hand, few people report a lot of bug reports." This matches my personal experience. There may be different and good reasons for users to participate in bug reporting - but the best (non-automated) system won't be able to collect that much information in a quality, that developers may simply start to work on most of the issues. From what I've seen so far, only the individual discussions on mailing lists or forums led to high-quality bug reports right from the start. And this is why I think, the community members on the mailing lists are incredibly helpful (maybe even essential) for (more) efficient development. However, there are other things we might improve to make it easier for users to report issues ... but this belongs to another mailing list. > > As I have advocated in the past (on this and the OOo list), I would > > suggest a two-tiered system - a simple bug reporting page for end users, > > where they can report bugs, document format/compatibility problems and > > feature requests. This page should simply require a validly formatted > > email address, and should not require the user to create an account or > > 'log in' to anything. > > Mozilla resolved the issue for Firefox/Thunderbird by having a multi-tier > system: > > 1. If you are reporting a feature request, then yes you need an account to > their > bugzilla to enter it. > 2. If you are reporting crashes, then Firefox/Thunderbird bring up a special > crash dialog for the user to enter what they were doing and any other > comments > when the crash occurred; it then takes care of submitting things per process. Concerning 1: In most cases, "classical" issue tracking or bug tracking system will fail here. Therefore some discussion came up, how to collect ideas and improvements within the community. I'm currently unable to find the mail, so here is a link to what I started quite some time ago: http://wiki.services.openoffice.org/wiki/OpenOffice.org_Idea_Handling Michael - in parallel - did already include that to the Drupal website development stuff. http://wiki.documentfoundation.org/Website/Drupal/brainstorm Concerning 2: The funny thing is, that a crash reporter is available in OOo, and thus, should be available within LibO as well. But - as far as I know - we don't have a server ready to receive and to interpret the data. But we now have pretty skilled devs around ;-) If you never experienced a crash (*g*), here is the spec how it looks like: http://specs.openoffice.org/appwide/errorreporter/error_report_2_0_ui_specification.odt [...] > And yes, I've submitted bugs to both projects and have gone through getting > accounts - it's really not that much of a hassle to do. If you really wanted > to > make that less of a hassle, then integrate OpenID or something similar for > the > bugzilla login [...] As far as I know, one of the requirements / aims for the current website development is a Single Sign-On system. It would be great if it could be extended to support the issue-tracker, too. Cheers, Christoph -- Unsubscribe instructions: Email to [email protected] Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
