On 2010-11-11 7:08 PM, jonathon wrote: > - From my POV, the biggest failure is how OOo implemented it. > > It attempts to demand the naive OOo user state precisely where, > when, what, and which components of OOo are affected by the > bug/feature/whatever. It also attempts to extract all of the > technical data about the bug/feature/whatever, from a user that > neither knows, nor cares about what a stack overflow is.
+10 > [Disclaimer: I quit submitting bug reports and RFIs to issuezilla > for both OOo and Firefox/Thunderbird years ago, because they were > invariably closed with a "won't fix" or "won't implement" tag. The > usual reason being that so few people are affected, that it would not > be worth the developer cost to fix/implement. I] ? You seem to be lumping two totally different aspects of bug trackers together as one. Firefox and Thunderbirds bug tracker is not even remotely as difficult as OOo's. While I agree with you that the Mozilla devs tend to close Feature Requests with a WONTFIX (or they agree it would be a nice feature, but it just stays open with no one giving it any love) too often, they do address real bugs fairly quickly - and the reason they tend to neglect feature requests is because they - especially the Thunderbird devs - are very short-staffed. >> First, we need to get rid of the non-meaningful term "issue" and >> distinguish between bugs and requests for improvements. > What one person views as a bug, a developer can view as an RFE. > > [Case in point: The bug reports I filed on Thunderbird, about its > inability to retrieve email, were treated as RFEs, purely because > they were not bugs, going by the then current email rerieval > specifications for Thunderbird.] Bug#'s? Thunderbird has never had a problem 'retrieving' our mail in our office, and we've been using it (40-60 users over the years) since about version 0.8, so whatever your problem is/was, obviously it is/was something fairly obscure. > What is needed is something that enables a user who has lots of data > to include it, but not make a user that has little or no data, > unwilling, or unable to submit a report. Again, +10... -- Best regards, Charles -- Unsubscribe instructions: Email to [email protected] Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
