----- Original Message ---- > From: Thorsten Behrens <[email protected]> > Christoph Noack wrote: > > There may be different and good reasons for users to participate in bug > > reporting - but the best (non-automated) system won't be able to collect > > that much information in a quality, that developers may simply start to > > work on most of the issues. From what I've seen so far, only the > > individual discussions on mailing lists or forums led to high-quality > > bug reports right from the start. And this is why I think, the community > > members on the mailing lists are incredibly helpful (maybe even > > essential) for (more) efficient development. > > > Maybe with the exception of crashes - I'd at least give that a try > (usually backtrace, just-loaded document, and system details gets > you a long way). Apart from that, then, I guess that > EasyBugtrackingWizard should be considered one of the many > opportunities to turn users into participating community members > (and designed with that goal in mind). >
Perhaps such a wizard should have a dual interface: 1) Available on-line, searchable, etc. as part of the bug tracking tool. 2) Enable users to get to it also through a specific dialog in LO - under Help. I would be willing to bet that most users don't pay attention to bugs mostly because they have to go somewhere else to file them. It's a hassle. Make something in LO that enables the user to track what they report, so they can see that something was actually done, etc; perhaps even a notifier (like the update notifier) saying "bug X that you submitted has been updated", which could then either launch a browser or bring up a dialog to show the changes. In other words, make it easy for users to participate beyond the initial report too. Most won't want to use a separate system/software/website to do so. And if the bug is a big issue to them, they may very well go find another piece of software than file an issue and track it. Resolving that though, is a cultural thing left over from proprietary software since most proprietary software companies won't pay attention to software bugs unless the customer has a service contract or pays lots of money to get it resolved. Make the user feel their issues are being resolved and you'll get a lot better loyalty as well - that a community thing but it starts with bug tracking - bugs, RFE, etc all inclusive. Ben -- Unsubscribe instructions: Email to [email protected] Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
