Sometimes, when a client seems unaccountably stubborn about including a design element, there's a good reason for it, but the client can't articulate why. And resistance from the designer just makes the client shut down in frustration, so we're left with a false sense that the client is being unreasonable.
It can be quite challenging for some non-designers to talk about design, period. It can make a stakeholder feel very out of their depth and uncomfortable. Our clients know their businesses far better than we can; it's our job to make sure that our clients understand that we're being responsive and listening to their concerns. Corollary: it's much easier to talk a client out of plainly awful design decisions when the client trusts you and understands that you've taken their input seriously. -Anne On Wed, 7 Nov 2007 07:20:20, Kel Smith <[EMAIL PROTECTED]> wrote: > > First, determine if this is even worth your time and effort. You > mention that it's a tight deadline with a small budget; I'd be > inclined to satisfy the client's request. > > That being said, I would schedule a meeting with the stakeholder and > respectfully make your case. Frame it in such a way that lets the > boss know you are aware and understand the directive being asked of > you. Provide rationale (again, respectfully) using any specifics you > have. Listen to the reasoning behind his/her wishes. > > It's a tricky balance, Björn. In the end, do what's best for a > harmonious client-vendor relationship. Good luck with it. > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://gamma.ixda.org/discuss?post=22264 > > > > ________________________________________________________________ > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > -- Anne Hjortshoj | [EMAIL PROTECTED] | www.annehj.com ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
