On 12 Nov 2007, at 14:12, <[EMAIL PROTECTED]> wrote: > Hi all, > > In a big company (more than 15.000 employees) with lots of > departments, > divisions and sections, where do you put the usability team? In the > marketing department or IT-department or customer care or customer > experience or R&D or ... ?
Mu. I'm not sure there should be one. The problem that I see with a central group is the same one I've seen in some companies that have "Quality" groups - that they're the only ones that deal with user experience issues. Does it actually help to have a central user experience group, or is it better to push the people into individual projects? That said :-) I'd say usability is a cross-cutting concern. At the organisational level I'd say it belongs at the same level as marketing or customer care. Of course that can be a hard sell, so I'd start looking for the department that's getting the most pain from usability issues and stick it there. Adrian ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
