Richard Rogan:"Align with QA - Isn't this team focused on "after
the fact/this are already built" issues?"

I appreciate that.  In our org, the members of QA are actively
involved in new product introduction as they bring in the experience
of what went wrong previously.  When I worked in the "usability
dept" I applied both the collected enhancement requests from
previous products as well as UCD to new features.

I think its worth noting that large corporations often have rolling
roadmaps with gated review cycles of waterfall developments.  I can
be a tall order to wedge in a new UCD cycle at the start of a
program.  I've found more buying by taking the long view and
'fixing things in version 2'.  

I guess there are advantages to being an autonomous body within the
organisation.  I would say that if this is a new function within an
existing business then you're going further the aims of that unit by
leveraging existing processes - not wedging yourself in somehow.

To my mind, while I accept the limitations, being a part of the
Product Quality group it will give you direct access to the general
checks and balances already in place.

While 'it depends' I would find it hard to see an org flip the
switch on to front end UCD overnight - too risky.  Also there's just
far too much politics in place for a 15,000 org to swallow that much
enlightenment in one go.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://gamma.ixda.org/discuss?post=22415


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