I find that they're of limited use if you're designing for a small,
local, specific user population.

For example, I recently worked with an internal IT group that was
building an enterprise application for a department of about 100
users. The development team sat in the same building as the users, and
we could drop in and watch the users work at any time. In this
situation, there was very little need for abstraction or user
modeling, and so we didn't bother with personas.

On another recent project, (for a different company) the team
developed personas, even though we were designing for a similar
internal user group. The internal users HATED the personas that were
created to represent them. The design team found the personas to be
useful tools internally, but made the political decision to never
again show the personas publicly.

JS


On Nov 13, 2007 5:33 PM, Robert Reimann <[EMAIL PROTECTED]> wrote:
> Hi Oliver,
>
> Personas are a powerful and widely applicable design tool, but they do
> have their caveats.
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