> Its the 'vertical wizard' pattern.

Hehe!

In your
> view, if someone was actually entering text in to this.. is it really
> so bad?  whats the fundamental interaction flaw?


Great question.

Basically, it completely fails to set clear expectations for users. You
arrive at the page and are immediately tricked into believing the form is
comprised of only a few radio buttons. As you choose Yes to the initial
three questions, the form grows, and as you check more checkboxes, it keeps
growing. So what appears to be a very simple form quickly turns into a major
time-sucker.

Also, it doesn't explain what kinds of information you need to have handy to
answer the questions. Odds are, you won't know policy numbers and effective
dates and such off the top of their heads, so you start filling out the form
and find yourself needing to go dig stuff out of a filing cabinet somewhere.
As you progress, you may need to make several more trips to the filing
cabinet.

Because everything is hidden by default, you have no idea what you're
getting into. It doesn't offer the slightest clue about how much work is
left to complete the process.

Anyone else have some thoughts on this?

-r-
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