A lot of great responses regarding how to make this interface better. 
I agree with making it multi-step via wizard.

Honestly, I was so focused on the "disappearing" check boxes that I
didn't even read the div that appeared below the checked box.  I
wanted to first figure out what happened to my check boxes.

If I was doing the talk-aloud test here is what it would sound like:

(mumble, mumble - reading to self first set of instructions.)

"Okay, Yes."

(Selecting Yes)

(mumble, mumble, Medical, Dental, Vision)

"All three, so let me click them."

(Checking Medical)

"Hey!  Where did the rest of them go!"

(Unchecking Medical)

"Oh, there they are, let me click Dental."

(Checking Dental)

"Dammit!  Now Vision is gone!  Alright, let me uncheck it."

(Unchecking Dental)

"Alright, starting from the bottom, now, check vision, dental, and
now medial.  HAHA!  Got them before they disappeared!"

(reading next section)

"Oh, that's why it was gone, it moved down.  Well, I don't even
want to finish this form anymore."

(runs off pouting)

Okay, so I'm not the typical user ever since I entered into the UX
realm.  But still, I feel so violated.

(I don't post much but I read these posts daily.)


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=23078


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