Hi-- Generally what works is do something interactive. Rather than telling people, have the participants -discover- what design is. Take people out of their environment (software), and use something familiar and simple. In the past, I've placed 5-6 computer mice in front of participants (sometimes one at a time), and asked them to give their impression of the mouse (essentially a critique) visually, physically, interactively. This works really well. However, even if it's familiar, don't use a complicated product like a phone -- it gets too overwhelming and people lose the point. You can use a number of objects -- remember to stay in the physical space -- it's too easy for people to fall into their every day roles as Developer, Tester, Analyst otherwise. my 2 cents. --Christina
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