I recall there was a quite large thread on ATMs a while ago in the list. Not sure if it's been mentioned there, but I think one major impeding factor is that cash machines (and basically anything that handles money) has to go through a lot of certification procedures to prove that it is secure enough to do so. I don't think it matters if you need to do just a small change in the UI flow, I guess every change is treated as "suspicious" and the whole software needs to go through re-certification, which should incur some non-trivial cost. At least in the UK, most banks don't charge you if you use their cash machines to withdraw money from your account in some other bank, so I guess they aren't making much profit out of them either, and wouldn't have such a great desire to invest in their improvement.
Maybe somebody with more involvement in the financial industry can confirm the above, at least that's what I've heard in a discussion about the usability of the credit card modules in UK train ticket machines a while ago ... Cheers, Alex On Jan 11, 2008 6:22 PM, Shaun Bergmann <[EMAIL PROTECTED]> wrote: > I hope I am not alone in finding at least some level of frustration with > just about every iteration of ATM interfaces installed from just about any > financial institution. > > What are some of the major changes you'd like to see in them? > I have a few suggestions: > > 1. If there is going to be some sort of additional surcharge for using the > bank machine, and you need to prompt the user to answer YES or NO to their > submission of $2.00 for the convenience, then do so near the beginning of > the process. Perhaps right after they've entered their PIN and are still > focusing on the screen with their finger hovering over the buttons. > If you can't bring yourself to ask that question near the beginning of the > process, and insist on waiting until they've completed what they assume to > be the last of the button pushes, then at least utter a 'beep', ring a bell, > vibrate or flash strobe lights... *anything *to grab their attention to let > them know that the machine is NOT currently counting bills and has been > silently sitting there with the last question, waiting for an answer. > Perhaps 20 or 30 seconds after you have asked this final silent question and > there is still no button activity in the form of a 'Yes' or 'No' push, you > can spring out one of those cartoon boxing gloves to re-capture the > attention of the user that has been standing there in front of the ATM > lineup, blankly staring out the window watching traffic while they wait for > their cash to be dispersed. > > 2. Make them take back their card before you issue the money. No > exceptions. > > 3. This could be asking too much, but perhaps install some sort of motion > sensor and trapdoor. If -- after the transaction has been completed -- the > ATM senses that the user is still standing there, perhaps counting their > money or perusing the receipt or rearranging their grandkids photos in their > wallet or WHATEVER they may be doing: ... > > What would be the ideal ATM scenario? Either realistically altering the > current implementation, or no holds barred revolutionary? > ________________________________________________________________ > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
