On 1/11/08, Shaun Bergmann <[EMAIL PROTECTED]> wrote: > I hope I am not alone in finding at least some level of frustration with > just about every iteration of ATM interfaces installed from just about any > financial institution.
Yes, even being somewhat green in some aspects of design, I can tell something's amiss when I have to push buttons or screen items a couple feet away from one another, sometimes in the same action. Automatic Teller Machine Machines drive me nuts. > What are some of the major changes you'd like to see in them? > I have a few suggestions: > > 1. If there is going to be some sort of additional surcharge for using the > bank machine, and you need to prompt the user to answer YES or NO to their > submission of $2.00 for the convenience, then do so near the beginning of > the process. Perhaps right after they've entered their PIN and are still > focusing on the screen with their finger hovering over the buttons. > If you can't bring yourself to ask that question near the beginning of the > process, and insist on waiting until they've completed what they assume to I'm thinking that part of the purpose is to make that little extra scratch for the financial institution, so if they could get away with an after the fact "Oh, yeah - we charged you for that", some might! > 2. Make them take back their card before you issue the money. No > exceptions. Certainly! > 3. This could be asking too much, but perhaps install some sort of motion > sensor and trapdoor. If -- after the transaction has been completed -- the > ATM senses that the user is still standing there, perhaps counting their > money or perusing the receipt or rearranging their grandkids photos in their > wallet or WHATEVER they may be doing: ... I think trapdoors are highly underutilized in modern design. > What would be the ideal ATM scenario? Either realistically altering the > current implementation, or no holds barred revolutionary? Starting with having the buttons I need to push for a single action be in the same postal code is a great start. Everything from position of the ATM face itself (which requires me to get halfway out of my car, whether I'm in my sedan or my truck), how they handle glare from the sun and even the step-by-step process all cry out for a Master's thesis or two. Scott -- As free as the wind And hopefully learning - roxy music ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
