"So if you want something to be "intuitive, " you better know
exactly what your user's mental models are for the product you are
designing. Otherwise, you're best hope is only going to be able to
design something that is "straight forward." Easy to use? Forget
it. That only comes rarely and if the problem you need to solve is
fairly simple itself."

"But to make it "intuitive" generally speaking? That's not a
useful exercise. You have to know your audience and how they think
before you can even bother attempting to make something intuitive.
And if your audience is "consumer" good luck. You'll need to know
more than that."

Yes! This is what I am speaking to exactly!
Often I hear "This is not intuitive enough" as a reason why a
design decision is not a good one. I think this argument falls flat
for the same reason you stated above. Unless you are aware of what is
intuitive to the person using the system there is no actual way to
argue that something is "not intuitive enough." 




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Posted from the new ixda.org
http://www.ixda.org/discuss?post=25803


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