Hi everyone,

I just joined this discussion group a few weeks ago and I've been
reading them non-stop :) I just started a position and I'm beginning
to do a re-design of a desktop application. I was assigned with the
task of redesigning the user interface, but the application as a whole
is kinda of a mess...it is just features packed on top of features
packed on top of features and there is no cohesion of the application
as a whole.

So I planned to interview a bunch of different users and non-users to
find out some behaviors, and after all the planning, I found out I am
unable to do the interviews...but I can do a multiple choice survey
that we can blast to our user base. I am really hesitant to come up
with personas without doing background research, although I do have a
"gut" feeling of who the personas will be. Is it possible that the
results of this survey will hurt persona development, rather than help
it?

Are there any other ideas of how I can learn about behaviors without
interviews? One thing I was thinking was basing them off of different
types of people I know (friends and family).

Thanks!
--mike
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