Mike,

Why were you unable to do interviews?

Another option aside from interviews are user site visits.  They are
actually more useful than just interviews in that they provide
context and you get to really understand user behaviors just by
watching.  Ethnographic studies, I believe they're called.  Or just
Observation studies.



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=25969


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