On Feb 15, 2008, at 12:14 PM, Mike Sorvillo wrote: > Are there any other ideas of how I can learn about behaviors without > interviews?
1. Web log traffic analysis will tell you how they move around, but not why. 2. Look at any of the support forums or forums periods. Hang out. Lurk. This will give you an idea of hot topics, pain points, frustrations, goals, and how they're being handled by the customers. 3. Talk to customer support. See what they can tell you. Keep in mind that this info comes w/a particular bias, however. Only two kinds of people contact support—the "I'm bored, I've got too much time on my hands" people (typically retired, unemployed, or students) and the "I'm really, really, really pissed off" people. Once you have that info, call up some people you know who fit some of the criteria you've established and interview them. Cheers! Todd Zaki Warfel President, Design Researcher Messagefirst | Designing Information. Beautifully. ---------------------------------- Contact Info Voice: (215) 825-7423 Email: [EMAIL PROTECTED] AIM: [EMAIL PROTECTED] Blog: http://toddwarfel.com ---------------------------------- In theory, theory and practice are the same. In practice, they are not. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
