> There's a second piece to this, though.  For the 'ice cream' type of
> questions, 9 months later when they've forgotten their password, will they
> be able to successfully re-set it, or will they have forgotten the
> 'answer'?


Great point!

One of the trickiest aspects is remembering the exact casing and such of the
answer you entered. Every so often, my bank's site asks me the model of my
first car, and I have to remember whether or not I included make and model,
or just model, whether I capitalized it or not, etc.

A system that was forgiving in this area, like the IxDA sign-in process,
could be great in some situations.

-r-
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