n00bies by definition may not know what to search for, and education of n00bies is by definition is a repetitive function by people who know more than them, as they grow from "I know nothing" to "I know everything".
I generally think solutions to this need to be integrated into the whole system. Though I haven't seen a good example of this. 1) trusted moderator/harvestors who cluster posts distilling them into FAQ's/wikis, correlating them with search terms/email contents...I say trusted as open wiki's tend to have the same spam/abusers as email., but suggestions to improve can be done through a similar process. 2) system parsing incoming emails to look for keywords and related to FAQ/Wiki. 3) an opt out, or 'elite' club that is only notified of novel interests Hope that helps. Troy Gardner http://www.troyworks.com/blog/ RIA, Flash and Workflow ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
