>
> This could be a corollary to the "cognitive lock-in" phenomenon that
> Gerald Lohse described.


I'm familiar with this idea, but in this case, we're talking mostly about
new, first-time site visitors. On WordPress.com, it's people who have yet to
sign up, and on my friend's site, it's people who have just heard about him
for the first time (he's a new author).

David Danielson's work on Transitional
> Volatility explains how subtle changes can draw the reader's
> attention...
> http://noisebetweenstations.com/personal/weblogs/?p=1010
>

Oh, I'm all about small changes. On the WordPress site, for example, we
stripped out two relatively unnoticeable sign-up links and made one big one,
and the conversion rate skyrocketed. That's all we did. I know the impact of
small changes very, very well, and I constantly evangelize this type of
thinking.

What I'm interested in is why the rise in effectiveness takes so long to
kick in? I mean, logically, you should be able to compare one day's metrics
with another and see the effect of a design change, but this is not the
case. There's a delay, and this delay is absolutely fascinating to me.

-r-
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