I can't see the problem right away, could be me...

If you label your products R and S (for the new one S), you can address the
fast group as "R users" and the second as "(potential) S (interested)
users".

And when you stop promoting the R product, R users might be getting
interested in the S product as well. Whitout being pushed to do so, these
users realize the R product isn't discussed and showed anymore.

I have the impression Microsoft is using this right now Millenium, XP,
VISTA, ...

Pieter Jansegers
http://webosophy.ning.com

On 4/21/08, Dye, Sylvania <[EMAIL PROTECTED]> wrote:
>
> We prefer the terms "person" or "customer" when referring to people who
> use our software in general, but I'm wondering if anyone has suggestions for
> referring to them specifically?
>
> For example, let's say you're offering two sets of information to
> customers, one set each for new and existing users. They could be labeled:
> "Info for new users" and "Info for existing users." The terms "people" and
> "customers" don't work here, because they're not new *people* and they could
> be existing customers, but new to this product.
>
> I've been tossing this around in my head for a while and can't seem to
> come up with anything that works.
>
> If anyone has suggestions, they'll be greatly appreciated!
>
> Thank you,
> Sylvania
>
> User Experience Designer
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