I think that your idea is a good one Susie.

I've been listening (and struggling) with the "user" debate for years. I've
never been able to find another generic word that works consistently. So I
tend to do what you suggest which is to use the term "user" when writing
professionally and, when discussing or presenting to outsiders, I try to
find a term with a bit more warmth.

Sometimes I use "human," as in human-computer interaction or "human-centered
design" where it works and I want to avoid the term.

I will often use the term "visitor" for a web site -- perhaps "member" if
there is a sign-up.

But good old "user" has the grace to be grammatical in most every
circumstance. 

Charlie
(always open, however, to a better choice)

============================
Charles B. Kreitzberg, Ph.D.
CEO, Cognetics Corporation
============================
.

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