Hi Vlad, I've been working with customers and how they work with software (first in support, then moved to development) for 9 years, and customers didn't know then, and still do not (at least in our market) understand type along features. To be fair, the features don't always work the same, which undermines a person's ability to recognize the pattern. As you pointed out sometimes you get the multiple character support, sometimes you don't.
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