On an unrelated tangent, I stopped writing account numbers on the backs of checks a long time ago, because many people get their checks back (not as many as before, but I remember the day), so you are basically giving out your bank account number to anyone who has written you a check. yeow!
Also back in the day, I used to work retail, and used to be in charge of various nightly "tills". Many times, I was going by the bank after a late shift with a big bag of cash, change, and checks, to put in the night deposit. Sort of boggles your mind, now, eh? I was in my early 20s and trusted by my employer to carry that kind of cash around at my McJob! And I wasn't even scared to go up to the night deposit window all by myself on my way home. My biggest worry back then centered more around making sure my till matched what the final printout of the cash register said it had to be (if it didn't, I had to fill out a form). At least by then we had employee numbers for each transaction. I remember earlier restaurant tills where 3-4 people were in and out with transactions, but whoever got stuck cashing out the till at the end of the night would get blamed for the errors. So generally, I don't mind using the ATM for deposits, as it seems more secure than those night deposit boxes I drove up to at 1 am. The space feels more safe and protected, and I also get a receipt. In my imagination, the little squirrels that run in the wheels behind the buttons I push spin some kind of rolly thing that prints at least a time stamp and a version of my receipt on the envelope. I like the envelopes. Now if it were a significant sum ($600+ or so), I'd probably want to look the teller in the eye. For a while, I had an account that charged me $2 for every teller visit past 2 a month (that would be right up there with credit cards charging your a billing fee for the pleasure of getting to pay your bill, eh?). Gone are the days when I'd carry $1,500+ cash in a zippered bag after a double header at the concession stand at a semi-pro baseball game... and just ceremoniously dump that sum in a night deposit box at 1 am. Chris On Thu, Jun 26, 2008 at 9:14 PM, Anjali R Arora <[EMAIL PROTECTED]> wrote: > In my area (Jersey City, NJ), Bank of America has recently introduced new > ATM machines that are great especially for deposits of checks. I no longer > need to write my account # on the back of the check, nor do I need to put > each check into an envelope. Instead, once I instruct the machine that I > want to make a deposit of a check, I am asked to insert the check in the > appropriate slot in the machine; a scan of the check now appears on the > screen, & once I confirm that this is indeed the check I put in, I am issued > a receipt which includes a scanned image of the check! > > I would be very wary of depositing cash in the ATM, though. > -Anjali > > ----- Original Message ----- > From: Andrea Lewis <[EMAIL PROTECTED]> > Date: Thursday, June 26, 2008 7:16 pm > Subject: Re: [IxDA Discuss] Studies on aversion to ATMs for making > deposits? > To: "Fernandes, Fabio (APG)" <[EMAIL PROTECTED]> > Cc: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > > I'd just like to chime in because my experience is inline with Fabio's > > and it appears positive experiences are in the minority. > > > > I use Citibank in NYC and frequently use direct deposit when working > > with large corporations for long-term assignments, so depositing > > checks is rarely an issue (or hassle) that I have to manage. I also > > have immediate access to the funds the day of the deposit. > > > > When in-between projects and working for smaller clients, I get a lot > > of paper checks. For a while in 2002, I really relied on these small > > client checks as work was scarce and I was living > > paycheck-to-paycheck. I remember waiting on line at a Citibank > > location to deposit a check with a teller, I asked her when the funds > > would be available and she told me it would take a few days for the > > check to clear. I was a bit distraught and explained that I had a few > > large payments pending and didn't want any overdraft issues. She > > suggested next time that I use the ATM since the ATM allowed for > > "immediate" access to a fraction of the funds, if not all of it -- > > based on banking history, account balance, etc. So, basically, if my > > account had enough funds (or my average daily balance was enough) to > > cover the amount of the check being deposited, I would have access to > > all of the check as cash immediately... > > > > Since that day in 2002, I have been using the ATMs for deposits and > > have never looked back. I NEVER use a teller. > > > > Granted, although a convert, I can think of much needed improvements > > to the ATM process. > > > > Even though I "trust" the ATM to give me my money immediately, I don't > > trust the ATM to be accountable for the transaction. So, I rely on my > > own process. I make sure that I get a receipt of the deposit - > > always. And, if the check is very large, I tend to photo copy it > > before I deposit it. Just my "cover all bases" attitude since I dont > > expect the machine to be as responsible as the only human in the > > interaction... me. > > > > Now, the feedback feature Fabio and Pat mention would allay my > > fears... the visual recognition of the actual check on-screen would be > > ideal (and also if it includes a snazzy print-out of the scanned > > check). > > > > As it stands, the Citibank ATMs are severely bare-bones... just pop-in > > your discreet deposit envelope... so bare-bones to the point where I > > don't even think the machine would recognize if I DIDN'T insert an > > envelope. In fact, in my Calvin and Hobbes daydreams I imagine a team > > of "ATM armored-security-gnomes" who must gather and reconcile all the > > deposits daily, regardless of the automated process we all do.... of > > course they live in the machines, and require no food or sleep.... the > > fact that I have already digitally entered the correct amount of my > > deposit just means these fastidious and honest gnomes have to do one > > less bit of data entry. > > > > So, Evan, the short answer is that I do not know of any research > > off-hand. But I hope this polling of the group and a bit of anecdotal > > evidence might point you in the right direction or show you some of > > the overriding issues. > > > > cheers, > > AL > > > > > > > > > > On Thu, Jun 26, 2008 at 5:45 PM, Fernandes, Fabio (APG) > > <[EMAIL PROTECTED]> wrote: > > > I'm on the opposite side of the thread so far. > > > I rarely go inside the branch and never experienced any problems > > with ATM deposits. > > > > > > Wells Fargo (I believe BofA as well, not sure) has implemented a > > while back the feature of depositing cash or check without envelope: > > > - Cash deposit: it counts all the bills and displays the number of > > each bill and waits for your confirmation. If you don't confirm, it > > returns your bills. > > > > > > - Check Deposit: similar to cash, it shows the check amount and asks > > for your confirmation. In addition, it provides you the option to > > print a receipt with the check image on it. > > > > > > I've been very pleased with their ATM interface and the various > > confirmations points it presents the user, which in a financial > > transaction, I feel it's critical. > > > > > > Fabio > > > ________________________________________________________________ > > > Welcome to the Interaction Design Association (IxDA)! > > > To post to this list ....... [EMAIL PROTECTED] > > > Unsubscribe ................ http://www.ixda.org/unsubscribe > > > List Guidelines ............ http://www.ixda.org/guidelines > > > List Help .................. http://www.ixda.org/help > > > > > ________________________________________________________________ > > Welcome to the Interaction Design Association (IxDA)! > > To post to this list ....... 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