In my area (Jersey City, NJ), Bank of America has recently introduced new ATM machines that are great especially for deposits of checks. I no longer need to write my account # on the back of the check, nor do I need to put each check into an envelope. Instead, once I instruct the machine that I want to make a deposit of a check, I am asked to insert the check in the appropriate slot in the machine; a scan of the check now appears on the screen, & once I confirm that this is indeed the check I put in, I am issued a receipt which includes a scanned image of the check!
I would be very wary of depositing cash in the ATM, though. -Anjali ----- Original Message ----- From: Andrea Lewis <[EMAIL PROTECTED]> Date: Thursday, June 26, 2008 7:16 pm Subject: Re: [IxDA Discuss] Studies on aversion to ATMs for making deposits? To: "Fernandes, Fabio (APG)" <[EMAIL PROTECTED]> Cc: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > I'd just like to chime in because my experience is inline with Fabio's > and it appears positive experiences are in the minority. > > I use Citibank in NYC and frequently use direct deposit when working > with large corporations for long-term assignments, so depositing > checks is rarely an issue (or hassle) that I have to manage. I also > have immediate access to the funds the day of the deposit. > > When in-between projects and working for smaller clients, I get a lot > of paper checks. For a while in 2002, I really relied on these small > client checks as work was scarce and I was living > paycheck-to-paycheck. I remember waiting on line at a Citibank > location to deposit a check with a teller, I asked her when the funds > would be available and she told me it would take a few days for the > check to clear. I was a bit distraught and explained that I had a few > large payments pending and didn't want any overdraft issues. She > suggested next time that I use the ATM since the ATM allowed for > "immediate" access to a fraction of the funds, if not all of it -- > based on banking history, account balance, etc. So, basically, if my > account had enough funds (or my average daily balance was enough) to > cover the amount of the check being deposited, I would have access to > all of the check as cash immediately... > > Since that day in 2002, I have been using the ATMs for deposits and > have never looked back. I NEVER use a teller. > > Granted, although a convert, I can think of much needed improvements > to the ATM process. > > Even though I "trust" the ATM to give me my money immediately, I don't > trust the ATM to be accountable for the transaction. So, I rely on my > own process. I make sure that I get a receipt of the deposit - > always. And, if the check is very large, I tend to photo copy it > before I deposit it. Just my "cover all bases" attitude since I dont > expect the machine to be as responsible as the only human in the > interaction... me. > > Now, the feedback feature Fabio and Pat mention would allay my > fears... the visual recognition of the actual check on-screen would be > ideal (and also if it includes a snazzy print-out of the scanned > check). > > As it stands, the Citibank ATMs are severely bare-bones... just pop-in > your discreet deposit envelope... so bare-bones to the point where I > don't even think the machine would recognize if I DIDN'T insert an > envelope. In fact, in my Calvin and Hobbes daydreams I imagine a team > of "ATM armored-security-gnomes" who must gather and reconcile all the > deposits daily, regardless of the automated process we all do.... of > course they live in the machines, and require no food or sleep.... the > fact that I have already digitally entered the correct amount of my > deposit just means these fastidious and honest gnomes have to do one > less bit of data entry. > > So, Evan, the short answer is that I do not know of any research > off-hand. But I hope this polling of the group and a bit of anecdotal > evidence might point you in the right direction or show you some of > the overriding issues. > > cheers, > AL > > > > > On Thu, Jun 26, 2008 at 5:45 PM, Fernandes, Fabio (APG) > <[EMAIL PROTECTED]> wrote: > > I'm on the opposite side of the thread so far. > > I rarely go inside the branch and never experienced any problems > with ATM deposits. > > > > Wells Fargo (I believe BofA as well, not sure) has implemented a > while back the feature of depositing cash or check without envelope: > > - Cash deposit: it counts all the bills and displays the number of > each bill and waits for your confirmation. If you don't confirm, it > returns your bills. > > > > - Check Deposit: similar to cash, it shows the check amount and asks > for your confirmation. In addition, it provides you the option to > print a receipt with the check image on it. > > > > I've been very pleased with their ATM interface and the various > confirmations points it presents the user, which in a financial > transaction, I feel it's critical. > > > > Fabio > > ________________________________________________________________ > > Welcome to the Interaction Design Association (IxDA)! > > To post to this list ....... [EMAIL PROTECTED] > > Unsubscribe ................ http://www.ixda.org/unsubscribe > > List Guidelines ............ http://www.ixda.org/guidelines > > List Help .................. http://www.ixda.org/help > > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... 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